Live Events FAQ

How does HD streaming differ from SD?

The term 'High Definition' relates to the resolution and perceived quality of a video. The average video stream is usually distributed at a low resolution so that even users on slow internet connections can watch (example resolution: 320 x 180 pixels). High Definition streaming has a much larger frame size (1280 x 720 pixels). For viewers who don't have the broadband capability to support HD video streaming we provide a lower bandwidth option in the viewing window.

How many people can view my stream?

We can accommodate many thousands of viewers. Because our network is instantly scalable, even a rapid increase in viewers will be handled seamlessly.

I have privacy restrictions. What are your security measures?

All of our streams are password protected (unless you require otherwise). From encoding, through to watching, we provide secure access to our media servers. We can also cater for any Geo-Blocking requirements you may have (viewing restrictions based on location of viewer). 128-bit encryption is available (HTTPS and RTMPS) for all of our services.

Can people view from their mobile phones?

3G video can be streamed via our CDN. However, because most phone handsets do not support Flash video, some special knowledge of streaming is required. Please contact us for more information or advice.

How long does it take for the event archive to be made available online?

The webcast archive will typically be made available within 24 hours of the live broadcast, although it can be made available much faster if a quick turnaround is required.

How long will my video be available online after the event?

Archives are available for as long as you require them to be. A small monthly charge may be incurred for long running archives.

Do you do audio-only events or podcasts?

Yes, we do audio only streaming as well as full production podcasts.

Having problems?

Try our webcast help page if you are having any technical difficulties with your stream.